Delivery & Returns
- Swallow Dental’s 30-Day Returns Policy
- What do I do if I ordered the wrong product?
- What do I do if an item is faulty when it’s delivered?
- What do I do if an item fails once it’s been used?
- Who pays the postage on returned items?
- How quickly will Swallow Dental process the return?
- What happens if Swallow Dental is out of stock of the replacement item?
- How do I know if Swallow Dental has processed my return?
- Returning goods on which duty has been paid
- Returning personalised products
- We will endeavour to ship all orders placed before 2pm on the same working day (Monday-Friday).
- You will be notified immediately if any stock is not available for any reason or if there is a delay in shipping.
- Your shipping options will be detailed at the check-out stage, but are outlined below.
- Timed deliveries are available, but will not be shown at the check-out stage. Please email or call us on 01535 656312 for options.
2. Swallow 30 Day Returns Policy
Shop with complete confidence at Swallow Dental with our 30 days returns policy.
As the UK’s number 1 surgical dental supplies shop we are always looking for ways to improve our service and stay one step ahead of the pack.
Customer confidence, reassurance and peace of mind always top our list when it comes to making sure you are 100% satisfied with your shopping experience with us.
Buying a new set of instruments or designing a new customised drape pack should be a simple and joyous occasion but we also understand the importance of allowing YOU to feel comfortable in returning items should the need arise. That’s why Swallow Dental is proud to offer our customers a 30 day returns policy. This means that you can buy a product with full confidence that you can return the item(s) up to 30 days after your purchase.
All we request is that the products are sent back in the original, undamaged packing and the goods are in the same unused condition as when you received them. Please enclose a note summarising why you are sending the product(s) back to us.
You can return your products directly using the following address:
Returns, Swallow Dental Supplies, 5 Marrtree Business Park, Ryefield Way, Silsden, West Yorkshire, BD20 0EF.
In this case Swallow Dental will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
Swallow Dental’s Returns policy does not affect your statutory rights of cancellation or return.
Terms and conditions
- Products must be in the unused condition that you received them and in the original, undamaged box and packaging.
- The 30 day returns policy does not apply to items that are faulty/damaged – such items will need to be returned in accordance with our faulty items returns policy.
- You can return any items you purchased from bluemshop.co.uk for up to 30 days from the original purchase date.
- Please do not send your purchase back to the manufacturer.
- Items with specific sell by dates are exempt from the 30 day returns policy.
3. What do I do if I ordered the wrong product?
For UK and international customers please return it to us within 30 days. Just complete our returns form before sending us back the goods. Returned goods must be unused, and supplied with their original, undamaged packaging.
For your personal reassurance, we recommend you use a courier, recorded delivery or registered post to return items so as to cover yourself against loss or damage. We cannot be held responsible for returned goods that we do not receive or have been damaged in transit.
Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.
If you have paid by Bank Transfer, you will need to provide us with the details of your preferred bank account on the returns form or we will not be able to action the refund.
In this case Swallow Dental will not refund any postage fees (except if the goods are faulty or if you have received a wrong product)
To return goods please complete our returns form.
4. What do I do if an item is faulty when it’s delivered?
Please notify us by phone (01535 656312) or email us within 48 hours of receipt of the product and just complete our returns form before sending us back the goods, stating what the fault is.
Once we receive the goods and completed returns form:
1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
2. If you requested a replacement we will send one to you.
To return goods please complete our returns form.
5. What do I do if an item fails once it’s been used?
All goods supplied by Swallow Dental are from respected manufacturers and are covered by the normal manufacturer’s warranty. If an item has failed prematurely please follow our returns procedure, giving us details of the product and fault. Certain products may need to be returned to the manufacturer or supplier for a warranty inspection before the outcome of the claim is decided.
Due to health and safety regulations, we cannot accept used, single use items.
Just complete our returns form before sending us back the goods, stating what the fault is.
Once we receive the goods and the warranty claim has been approved:
1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
2. If you requested a replacement we will one to you.
To return goods please complete our returns form.
6. Who pays the postage on returned items?
If you return something due to it being unsuitable or ordered incorrectly, you will need to pay the postage costs to return it to us. We recommend you use a courier, recorded delivery or registered post to return items to cover yourself against loss or damage. It is not our responsibility if an item is lost or damaged in transit.
If you return something due to it being faulty we refund up to £12 carriage. If your return exceeds this amount please contact sales@swallowdental.co.uk and we can arrange collection for you. Please state a date, contact name and collection address (not Saturday or Sunday) where the goods can be collected from. Please ensure that you are available at the time of collection. A missed collection will be charged to your account.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
To return goods please complete our returns form.
7. How quickly will Swallow Dental process the return?
We aim to process all returns on the day they arrive with us. Sometimes we don’t manage to do this, but your return will be dealt with in four working days.
To return goods please complete our returns form.
8. What happens if Swallow Dental is out of stock of the replacement item?
We will contact you to discuss your options. These may include a refund or an estimate of a delivery date for a replacement.
9. How do I know if Swallow Dental has processed my return?
Go to the your account section of our website, log in with your email address and password. You can see the status of all your orders from there.
10. Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
11. Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This includes products that have been customised with practice or business names.
This excludes faulty items which can be returned in line with our standard faulty item return policy.
What more information about the product range?
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